
IT Admin command Description
Set a Password and Lock Handheld This command creates a new password and locks a lost BlackBerry device
remotely. You can communicate the new password to the user when the
user locates the BlackBerry device. When the user unlocks the BlackBerry
device, the BlackBerry device prompts the user to accept or reject the
password change.
Erase Data and Disable Handheld This command remotely erases all user information and application data
that the BlackBerry device stores.
You can use this command to prepare a BlackBerry device for transfer
between users in your organization or to protect a stolen BlackBerry
device.
Protect a lost BlackBerry device
If a user misplaces a BlackBerry® device, you can help protect the data on the BlackBerry device by issuing commands to
lock the BlackBerry device or to make it unavailable.
1. In the BlackBerry Manager, click the Users tab.
2. Right-click a user account.
3. Click Set Password and Lock Handheld.
4. In the New Password and New Password Again fields, type and confirm a password that is between 4 and 14 characters
long.
Warning: Do not use special characters when you create the password in case the BlackBerry device does not accept
special characters.
5. To display owner information on the BlackBerry device, select the Set user information also check box. Type the
required owner name and information.
6. Click OK.
Protect a stolen BlackBerry device
1. In the BlackBerry® Manager, click the Users tab.
2. Right-click a user account. Click Erase Data and Disable Handheld.
3. Click Yes.
After you finish: Contact your service provider to turn off service for the BlackBerry device.
Administration Guide
Protecting lost or stolen BlackBerry devices
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